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Terms & Conditions

Last updated: 3 September 2026

1. About these terms

These terms and conditions (“Terms”) govern your access to and use of this website and the CRMit platform, provided by CRMit Limited (“CRMit”, “we”, “us”, “our”). By accessing our website or using our services you agree to these Terms. If you are entering into these Terms on behalf of a business, you confirm you have authority to bind that business. You can reach us at [email protected] or +44 3330 41 31 21.

2. Definitions

  • Platform — the CRMit software, applications, dashboards and related services made available to you.
  • Customer or you — the business or individual that registers for or uses the Platform.
  • Your Data — the content, records and personal data you upload to or create within the Platform.
  • Subscription — the paid plan under which you access the Platform.

3. Your account

  • You must provide accurate registration details and keep them up to date.
  • You are responsible for keeping your login credentials secure and for all activity under your account.
  • You must notify us promptly of any unauthorised use of your account.
  • You are responsible for the acts and omissions of any users you invite to your account.

4. Subscriptions, fees & payment

  • Access to the Platform is provided on a subscription basis at the fees shown on our pricing page or in your order.
  • Fees are billed in advance on a recurring basis (monthly or annually) and are exclusive of VAT unless stated otherwise.
  • Payments are collected via our payment providers (such as Stripe and GoCardless). By subscribing you authorise recurring charges to your chosen payment method.
  • Unless stated otherwise, fees are non-refundable except where required by law.
  • We may change our fees on renewal by giving you reasonable prior notice.
  • If payment fails or is overdue, we may suspend or restrict access until the balance is settled.

5. Acceptable use

You agree not to:

  • use the Platform for any unlawful, fraudulent or harmful purpose;
  • upload content that infringes the rights of others or breaches applicable law;
  • attempt to gain unauthorised access to, disrupt or reverse engineer the Platform;
  • resell, sublicense or otherwise make the Platform available to third parties except as permitted by your plan;
  • use the Platform to send unsolicited or unlawful communications.

We may suspend or terminate access where we reasonably believe these Terms have been breached.

6. Your data & privacy

You retain ownership of Your Data. You grant us the licence needed to host, process and display Your Data solely to provide the Platform. Where the Platform processes personal data on your behalf, you are the controller and CRMit is the processor. Our handling of personal data is described in our Privacy Policy, and our use of cookies in our Cookie Policy. You are responsible for ensuring you have the necessary rights and lawful basis for the data you upload.

7. Intellectual property

The Platform, website and all associated software, content and trademarks (including the CRMit™ name and logo) are owned by CRMit or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the Platform during your Subscription. Nothing in these Terms transfers any intellectual property rights to you except this limited right of use.

8. Availability & support

We aim to keep the Platform available and reliable but do not guarantee uninterrupted access. We may perform maintenance, updates and changes to features. Support is provided during our normal business hours via [email protected]. Service status is published at status.crmit.app.

9. Third-party integrations

The Platform can connect to third-party services (such as Stripe, GoCardless, Xero, HMRC, Microsoft 365, Mailchimp and others). Your use of those services is subject to their own terms, and we are not responsible for third-party services or their availability.

10. Warranties & disclaimers

The Platform is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we exclude all implied warranties. We do not warrant that the Platform will be error-free or meet every requirement. This does not affect any statutory rights you have as a consumer.

11. Limitation of liability

Nothing in these Terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence or for fraud). Subject to that, we are not liable for loss of profits, revenue, data or goodwill, or for any indirect or consequential loss. Our total liability arising out of or in connection with these Terms shall not exceed the fees you paid to us in the 12 months before the event giving rise to the claim.

12. Termination

  • You may cancel your Subscription at any time; cancellation takes effect at the end of your current billing period.
  • We may suspend or terminate your access for material breach of these Terms or non-payment.
  • On termination your right to use the Platform ends. We will make Your Data available for export for a reasonable period, after which it may be deleted in line with our retention practices.

13. Changes to these terms

We may update these Terms from time to time. Where changes are material we will give you reasonable notice. The “last updated” date above reflects the latest version, and continued use of the Platform after changes take effect constitutes acceptance.

14. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except where mandatory local consumer law provides otherwise.

15. Contact

Questions about these Terms? Email [email protected] or call +44 3330 41 31 21.

These Terms are provided as a clear, good-faith template and should be reviewed by your legal adviser before launch to ensure they reflect your exact commercial arrangements and obligations.