Customers & Contacts

How to add a customer note

3 min read·Beginner

Notes keep a running history on a customer, so your whole team can see what has been said and agreed. Here is how to add one.

  1. Open the customer

    From the menu open Customers and choose Customer List, then click the customer to open their record.

  2. Go to the Notes tab

    Open the Notes tab on the customer record.

  3. Write your note

    Add a title if you want, then type your note in the editor.

  4. Save it

    Save the note.

  5. Find it later

    Your note appears in the list with your name and the date. Use the Today, Weekly and Monthly tabs to filter.

Tip: Keep notes on calls and agreements so nothing depends on one person's memory.

What's next

With notes in place, you can keep the rest of the customer record up to date and stay on top of their account.

Want a hand getting set up?

Book a quick demo and we will walk you through managing your customers and keeping their history in one place.